Skip to Content

Explanation of Preference for "Software as a Service" Solution

Printer-friendly versionPrinter-friendly version

We believe that the quality of service provided by our SaaS vendors exceeds that achievable by a locally provisioned service.

The SaaS vendors offer fundamental services (Email and Ecalendaring) that meet or exceed our basic requirements.

Unlike the University, they can commit sufficient resources to focus on key complementary areas such as security and the integration of their offering with surrounding technologies.

They have sufficient, sustainable, staffing so as to have specialists in critical areas.

Their sheer magnitude introduces redundancy and reliability beyond what the University has been able, or willing to, achieve.

A SaaS service is not vulnerable to fluctuating campus financial or workload pressures.  Historically, these campus pressures have subtlety, but surely, degraded service offerings over time.  This risk would be inappropriate for the ongoing effectiveness of core campus productivity services.

The outsourcing of these services is clearly a strong trend in higher education across the United States.  Reports from these institutions are very positive.

A SaaS vendor operated solution provides the most seamless integration of the applications and features offered with the operational environment.  This integration gives us a single source of support and assistance for all aspects of the service.

A SaaS solution allows us to better utilize our campus IT staff.

Email and escheduling have become commodity services.  We believe our limited local IT resources should be used to provide services unique or targeted to local (non-commodity) needs.

Using a SaaS solution reduces the challenge of acquiring, training and retaining University staff in these areas.

We believe a SaaS solution will be less expensive for the campus than any locally provisioned service.

The economy of scale achieved by the SaaS vendors (with millions of customers) is beyond anything we could accomplish locally (with only thousands of customers).