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Draft Service Description

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      NHDC is a fully maintained facility with all building infrastructure and other technologies under continuous maintenance programs reasonable and customary for a data center. Approximately 4500 square feet of space is available for the placement of up to 110 racks and associated support infrastructure. The NHDC is designed to local specifications that fall within a subset of the Tier 1 ANSI/TIA Data Center Standards.

2)      Primary cooling capacity is derived from the campus chilled water loop. With the campus chilled water loop subject to regional power outages, secondary emergency cooling is from two locally installed chillers with a total 60 Tons of capacity.

3)      Available rack space. Racks are 42U, 24” wide, 42” deep with up to 38U of available space. For customers with less than full rack needs, racks will be shared. Special coordination is required for those customers bringing prepopulated racks dimensionally identical to the NHDC standard. Special coordination is required for customers bringing atypical equipment, large computing equipment, or large quantities of computing equipment.

4)      All racks are mounted on zone 4 ISO-Base platforms for seismic protection.

5)      All rack placement within the room and multiple customer sharing of racks is at the discretion of OIST, who will make a best effort for any specific adjacency requests customers might have.

6)      Available power up to 208V at 30A – two per rack.

7)      Room UPS power backed by an emergency generator is available up to the 360kW capacity of the data center. Customers may not place individual UPS’s within the racks.

8)      OIST will provide consultation and planning for the successful intake and placement of customer equipment. This includes appropriate power, cooling and networking. The customer must supply all written specifications as input to this process.

9)      Intake and outtake processes are the responsibility of the customer’s designated agent(s). These processes may only occur during business hours and coordinated with OIST. Appointments will be made such that there is never more than one intake or outtake process occurring at any one time.

10)  OIST maintains an asset management system listing all customer equipment within the NHDC. The intake and outtake processes are coordinated with OIST personnel maintaining this information.

11)  Available rack network switching with up to (40) 1GbE or (1) 10GbE. Up to (4) ports per server when in shared racks with other customers. Customers with multiple adjacent racks may run connecting trunks between those racks for purposes of private networking that does not utilize intermediate top of rack DC switches.

12)  Network connection(s) to assigned ports in the rack switch are the responsibility of the customer’s designated agent(s). 10 GbE uplink style connections are done by special arrangement. All customer equipment to top of rack switching interconnects are supplied by NHDC. Optical cabling is Twinax SFP+. If the customer has a different optical connection requirement, they will be responsible for the acquisition of the appropriate cabling. The labeling system components are also supplied by the NHDC.

13)  The NHDC requires adherence to cabling standards in all racks – both shared and unshared. The specification is detailed in appendix B. In the case of shared racks, i.e. multiple customers per rack, NHDC staff will inspect and dress cabling as is necessary for compliance. For unshared racks, NHDC staff will only inspect and request adjustment, if necessary, to meet standards.

14)  The NHDC is staffed 8 hours per day, normally 5 business days per week. OIST will make a best effort for extraordinary situations requiring an off hours presence. These must be pre-coordinated at least one business day in advance.

15)  OIST will provide limited consulting, a checklist of new customer considerations, and a policies and agreements document requiring customer acceptance.

16)  The customer acceptance document is signed by a departmental representative with the authority to represent that department’s equipment within the NHDC. The customer acceptance document specifies the names of up to two individuals authorized to act on that customer’s behalf, or the name of the campus organization that will act as their agent.

17)  It is generally expected that physical access to the equipment within the NHDC is an unusual circumstance. Named individuals from customer acceptance documentation will be entered into a master list. During regular NHDC business hours, OIST staff will ask for the identification of any individual requesting access so as to check them against the master list. The individual will be asked to sign in and agree to all installation rules.

18)  Campus organizations that, as a part of their duties, perform computing equipment maintenance activities may request to be certified. This certification entitles that organization to any amount of NHDC ingress/egress during normal business hours without accompaniment of an OIST staff member. Such certification may also entitle that organization to the issuance of a card-key that will enable NHDC access during non-business hours. It is expected that such organizations currently provide off-hours services to their customers as a prerequisite to this entitlement.

19)  For vendors and other hardware maintainers, an equipment assembly space will be provided that is not on the main data center floor. Commercial vendors or maintainers must possess some form of recognizable company picture ID before approved access to the main data center floor.

20)  The equipment assembly room and main data center floor have ramp access.

21)  OIST will provide technical information with a network based event management system. This system will provide information about power and temperature conditions that may be of interest to the customer. All software implementation for the reception and handling of these events is a customer responsibility.

22)  OIST will maintain a web site for NHDC policy and technical information distribution.

23)  OIST will also post the NHDC expenses and projections for the current FY, updated on a quarterly basis.

24)  In unusual circumstances, at customer request, OIST will perform remote power down / up operations on the designated customer equipment. Suitable identity verification is required.

25)  At customer request, OIST will make verbal or written presentation to the executive steering group on any subject matter related to the NHDC.

26)  OIST will supply the design for any special process necessitated by irregular circumstances. Any such designs must be approved by the executive steering group.

27)  For unusual circumstances not covered by other NHDC guidelines, the OIST Manager of Systems and Operations, or the Director, are authorized to handle on a best judgment basis. 

What is Not in the NH Baseline

1)      UPS power beyond that supplied by the data center emergency power system.

2)      Network equipment downstream (customer side) of the NHDC rack demarcation point.

3)      Network services or protocols not within the default network support for the NHDC.

4)      No “Remote hands” services by operational or professional staff.

5)      No computing equipment warranty, service or support.

6)      No installation or de-installation of any customer equipment.

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8)      No service level consultation or design.

9)      OIST cannot assure successful cutovers in the movement of any equipment or service.

10)     No network or storage design services.

11)     No Disaster Recovery (DR) or Business Continuity (BCP) planning or services.

12)     All transportation costs to or from the data center, and other miscellaneous costs, are a customer responsibility.