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Comparison with other UC Technology Infrastructure Fees

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UCSB approved the Technology Infrastructure Fee (TIF) with a rate of $8.12/FTE/month for FY 2012-2013.  The services that are partially covered by this fee are described here.  How does this fee amount and services compare to what other UCs have been doing?  Included below is information about the similar fees that are currently being charged at 6 other UCs.  Service details are listed for each campus following the table.  Communications Workers, Communications Users, and Information Users are a subset of FTE based on title code.

Campus Monthly Fee for FY 2011/2012 unless noted Fiscal Year Initiated
UCSD  $87.00/Communications User (for FY 2012/2013) FY 2001/2002
UCR  $53.02/Communications Worker FY 2002/2003
UCLA  $41.58/FTE FY 2006/2007
UCSC $107.17/Information User FY 2008/2009
UCSF  $35.00/FTE FY 2009/2010
UCB  $40.75/FTE (for FY 2010/2011) FY 2010/2011
UCSB   $8.12/FTE (for FY 2012/2013) FY 2012/2013

UC San Diego has been charging a Communications Users fee since July 1, 2001.  Their on-campus fee for FY 2012/2013 is $87/month.

Monthly fees include:

  • Voice services: Basic voice service (digital or analog telephone line), customer service, feature packages for phones, line repairs, and technical support
  • Data services: Switched Ethernet data service, on- and off-campus network access, electronic mail services, DHCP service, line repairs, and technical support
  • Wiring: Fiber optic cables between buildings and category 5 (or better) cables inside buildings
  • Equipment: Upgrades for backbone and building network switches
  • Wireless: Wireless data network access in selected public areas and classrooms, and in new building upgraded projects
  • Local and domestic long distance calls (after July 1, 2006)
  • Unlimited international long-distance charges for the top ten countries (after July 1, 2011)

Monthly fees do not include:

  • Installations, moves, or changes for data and voice lines
  • Telephone and computer instruments
  • Local and long distance toll calls (until June 30, 2006)
  • Voice mail
  • Experimental networks and exceptionally high bandwidth needs
  • Special-use rooms and computer labs

For more information about their fee please see:

http://blink.ucsd.edu/technology/network/NGN/index.html 

http://blink.ucsd.edu/technology/network/NGN/billing/index.html


UC Riverside has been charging a Communications Workers Fee since FY 2002/2003.  In FY 2010/2011 it evolved to the Communications Infrastructure Fee, which is still only charged to Communications Workers.  Their fee for FY 2011/2012 is $53.02/month.  They have not yet published their fee for FY 2012/2013.

Monthly fees include:

  • Access to UCR converged communications including basic telephone service (e.g. dial tone, extension number, analog phone, etc.), network access (e.g. internet, campus network, etc.), and wireless network access.
  • Ability to connect a digital multi-button instrument, digital single line phone, and soft phone (beginning third quarter FY 2011). Please note that support and maintenance fees for digital multi-button instruments, digital single line phones, and soft phones are NOT included in the Communications Infrastructure Fee and toll charges will be charged to the department / individual that incurred the toll cost.
  • UCR e-mail account and associated services (e.g. storage, etc.).
  • UCR calendar account.
  • Access to UCR’s portal and other core communications services (e.g. see note below on web hosting and content management).
  • Anti-Virus / Anti-Spam / Anti-Malware Software for Desktop/Laptop.
  • Directory and Identity Management System (e.g. Central Authentication Services, Electronic Phone Book, etc.)
  • UCR core web hosting and web delivery systems (including, for example, the campus Content Management System for web sites).
  • Enterprise Network and Core Server Security Services (including, for example, responding to Digital Millennium Copyright Act violations).
  • Emergency Services and Disaster Recovery (including, for example, the campus Emergency Notification System). Additionally, support for Elevator Phones, Emergency Phones, Escort Phones, 911 System, etc.
  • Renewal and Replacement of UCR’s converged network electronics and systems.
  • UCR inside and outside cable Plant (campus fiber, copper, trenching, and conduit for new and existing buildings).
  • Department administrative access (e.g. fax lines, alarms, etc.).

Monthly fees do not include:

  • As noted above, support and maintenance fees for digital multi-button instruments, digital single line phones, and soft phones are NOT included in the Communications Infrastructure Fee and toll charges will be charged to the department / individual that incurred the toll cost.
  • One-time installation fees to enable access to the UCR’s converged network are not included in the Communications Infrastructure Fee.
  • UCR departments may request new or additional connectivity that falls outside of UCR’s Renewal and Replacement plan and/or is beyond UCR’s Communications Infrastructure Planning Guidelines. In these circumstances, departments will be responsible for the costs of the network electronics and potentially for an increased monthly support fee (please see Appendix G – Communications Infrastructure Fee – Special Topics for additional details).
  • Students employees (who pay a reduced Communications Infrastructure Fee) are in general not eligible for the complete suite of services provided to campus faculty and staff (e.g. students are not placed in the campus phone directory, are not provided extensions numbers, etc.).

For more information about their fee please see:

http://cnc.ucr.edu/cif/


UC Los Angeles has been charging a Technology Infrastructure Fee since FY 2006/2007.  Their fee for FY 2011/2012 is $41.58/month.  They have not yet published their fee for FY 2012/2013.

  • Campus network, backbone and connection to the Internet
  • Infrastructure cabling/Contract project management
  • A full package of email, messaging and calendaring services
  • Campus systems
  • 800MHz system for campus emergency services
  • Campus wireless in common areas
  • Network for general assignment classrooms (GACNet)
  • Repositioning IT Initiative

For more information about their fee please see:

http://map.ais.ucla.edu/go/1002443

http://map.ais.ucla.edu/portal/site/UCLA/menuitem.789d0eb6c76e7ef0d66b02ddf848344a/?vgnextoid=83497b2d8ae91110VgnVCM100000dcd76180RCRD 


UC San Francisco has been charging an FTE-based Data Network Recharge since November 1, 2009.  Their fee for FY 2011/2012 is $35/month.  They are in the process of developing a new funding model, although still FTE-based, that will include more services for FY 2012/2013.

Monthly fees include:

  • Replacing critical equipment and security components of the UCSF data network,
  • Provide for the expansion of wireless access to the network, and
  • Pay for upgrading and ongoing support of UCSF’s Exchange email and calendar system.

For more information about their fee please see:

http://its.ucsf.edu/main/2751-DSY.html

http://its.ucsf.edu/main/6463-DSY.html


UC Santa Cruz has been charging an Information User fee since FY 2009/2010.  Their fee for FY 2011/2012 is $107.17/month.

Monthly fees fully or partially fund the following services:

  • Network and Wireless
  • Telephone
  • Accounts
  • Standard Desktop Support
  • IT Security and Policy
  • Web
  • Data Center
  • E-mail and Calendaring
  • Payroll Personnel System (PPS) (current system)

For more information about their fee please see:

http://its.ucsc.edu/services/iu.html

http://its.ucsc.edu/services/docs/iu-service-descriptions.doc


UC Berkeley has been charging an FTE-based Data Network Recharge since FY 2010/2011.  They have a different rate for each level of service, and their full service fee for FY 2010/2011 was $40.75/month. They have not yet published their fee for FY 2011/2012.

They have three service levels:

  • Full Service - Most of the campus.
  • Core/Security/ISP (CSI) - For departments that support their own switches, end-user cabling, and building wiring.
  • Core Only - Primarily residence halls and does not include ISP Charges from CENIC or Security Service from IST.

Monthly Fees do include:

  • Switched Ethernet data service
  • On- and off-campus network access
  • DHCP service
  • DNS service
  • line repairs
  • technical support
  • Upgrades for backbone and building network switches
  • AirBears WiFi network in selected public areas and classrooms
  • Network Intrusion Detection, monitoring, blocking, forensics
  • Restricted Data Management support

Monthly fees do not include: 

  • Installations, moves, or changes for data lines
  • Expansion of the AirBears network
  • Telephone service, including local and long distance and voicemail
  • Telephone and computer instruments
  • Experimental networks and exceptionally high bandwidth needs
  • Special-use rooms and computer labs

For more information about their fee please see: 

http://ist.berkeley.edu/dcio/datanetwork/info


UC Santa Barbara has begun charging FTE-based Technology Infrastructure Fee of $8.12/month in FY 2012/2013.  The TIF replaces the existing $11/IP Address/year RUAC IP Address Charge and the $6.50/telephone line/month Data Network Surcharge.  Both of those fees are currently being subsidized, and the TIF would fund the same services at roughly the same rate until the subsidies run out in ~1 year.

Monthly fees cover 50% of the following RUAC services: 

  • Network Operations: RUAC provides support for core connectivity and related operational support services.  This includes staff and the necessary computer systems to provide the functionality required for a campus-wide data network.  There are a variety of operational services required for the network to function.  Current examples include domain name service (DNS) and network time protocol (NTP).  To keep the network performing well, there need to be systems that can monitor network performance and availability and can alert staff to problems.  There is a security component of running a network, including systems that detect and notify staff of security threats in network traffic.  Also included is secure access to campus resources from off-campus locations i.e., the VPN server.  The RUAC cost center also provides for testing of new technology and solutions for both services and future production hardware.  There are also a few campus-wide services that are provided that are not directly related to the operation of the network, but benefit from being centrally operated. Examples of these are the campus web server (www.ucsb.edu), the campus ftp server, campus IT mailing lists and SMTP relaying services.
  • Security Operations: Beginning FY 2008/2009 the RUAC IP address recharge was expanded to include a campus-wide information security program led by a Chief Information Security Officer, assisted by an Information Security Analyst, and supported by security systems.  The security program includes training, policy development, network-based security services, and centrally provided security tools and evaluation services to enhance departmental security efforts.  Last year we implemented a scanning tool for SSNs and Credit Card numbers.

Monthly fees cover 51% of the following Communications Services Network Operations services: 

  • Campus use of the CENIC network
  • Fiber Optic Maintenance and Construction on the Campus Fiber Optic Backbone
  • Campus membership in Abilene and Internet2, and use of the Internet2 network
  • Campus ISP traffic to the commodity Internet
  • Border equipment acquisition and maintenance
  • Switchroom environmental maintenance
  • Contracted data circuit service to remote connections (SHRC)
  • Staff (3.3 FTE) who work on:
    • Fiber Optic Network planning, documentation, support
    • Responding to DigAlert requests to protect Fiber network
    • Support of remote data circuit connections
    • Consultation on network and wiring projects
    • New technology prototype projects
    • Wireless frequency trouble-shooting and conflict resolution
    • OIT/OIST web site design, implementation and maintenance.
    • Information Security Online training course development assistance and implementation.

For more information about our proposed fee, please see:

https://it.ucsb.edu/projects/tif