Our Mission
Information Technology Services (ITS), the campus' central IT unit, provides technology leadership, core IT capabilities, and service excellence to enable UCSB’s community and its mission of teaching, learning, research, and public service.
View the ITS organizational chart.
Information Technology Services includes the following areas
Including the campus network, data center, cloud and identity services, as well as campus collaboration tools, communications services, and workplace technology services (Google Workspace, Zoom, etc.)
Management of the security operations center, the campus firewall, third party/vendor security review, security compliance, incident response services, and others.
Provide technology to enable enrollment, registration, degree progression, advising, student health services, disabled student support, international scholar and student support, and many other functions.
Manage systems for building security, the campus police, capital planning, environmental health and safety, human resources, housing, conference services, and others.
The campus' cloud data platform, data warehouses for student, personnel, and financial data, as well many critical reporting tools for research, student administration, finance, HR, and other functions.
Leadership, management, and support for all major technology and business transformation initiatives on campus.
Development of campus IT strategy, administration of IT governance, and coordination of distributed campus IT collaboration.
Continuous improvement methodologies, process improvement, and efficiency for both technology-driven activities and other campus processes.
Our Vision
Information Technology Services is building a future where we identify UCSB’s strategic technology goals through regular collaboration with our partners, and accomplish them by delivering innovative services from our unified organization.
Our Values
Excellence
We are committed to delivering exceptional value and continuously improving our team, processes, and services.
- We define outcomes, set targets, communicate and measure them
- We do the right things the right way
- We collaborate well with our partners
- We own quality at all levels of the organization
- We solicit feedback, learn, and improve
People-Focused
We foster an inclusive and supportive environment where our staff flourish and our campus partners, students, and customers succeed.
- We listen and value others
- We see the person behind every job role
- We cultivate trust
- We assume best intentions
- We value people’s time
Integrity
We demonstrate honesty, transparency, and accountability in our words and actions.
- We make realistic and achievable commitments and then meet them
- We communicate honestly and clearly
- We treat people with kindness and respect
- We work at being fully present
- We take accountability for our actions
Innovation
We embrace change, encourage ideas, and find ways to simplify, automate, or innovate to promote greater effectiveness.
- We embrace structured experimentation
- We take a creative approach to what is possible
- We ask questions
- We encourage partnership
- We persevere to find and deliver better solutions
Collaboration
We are better when we work effectively with each other and those we serve.
- We connect before we transact.
- We ensure relevant stakeholders are identified and consulted
- We determine the most effective method for collaborating
- We identify common goals and document expectations
- We exchange perspectives openly, negotiate, compromise, and act in the interest of the best outcome