Network & Internet · For Staff, Faculty, Students, Researchers, IT Administrators
Retiring soon . Being phased out — plan to move to an alternative.
Securely connect to campus network resources from an off-campus location.
A virtual private network (VPN) creates an encrypted, authenticated connection between your device and UCSB, protecting your data as it travels over public or private networks. When connected, your internet traffic is routed through a campus VPN server and appears to originate from a UCSB network address, allowing secure access to resources that may be restricted to on-campus users.
UCSB is currently transitioning away from Ivanti VPN client to a new Secure Service Access (SSA) model as part of the Secure UCSB program. This service is being implemented in a phased approach. Learn more.
What You Need
- A UCSB-customized VPN client for your machine configured with:
- UCSB Remote Access
- Server name: https://ps.vpn.ucsb.edu/ra
- Click to download links and instructions for your OS.
Request Information
Read installation and usage instructions.
If you have VPN questions or need help troubleshooting, contact support via the methods below.
Support
For VPN questions, troubleshooting, and support please contact the ITS Service Desk.
- For Immediate Assistance: Call the ITS Service Desk at (805) 893-5000 (or x5000 from a campus phone). The ITS Service Desk is available Monday through Friday from 8:00 AM to 8:00 PM.
- Live Chat: Visit ithelp.ucsb.edu and click the chat icon in the lower-right corner of your screen.
- General Inquiries: Email the service desk at techhelp@it.ucsb.edu. (Please note: Email responses may be delayed. For urgent VPN issues, please call or chat).