The End User Computing Support teams are dedicated to providing responsive, reliable, and service-oriented support to end-users across all divisions. We prioritize building strong working relationships while ensuring the availability, security, and effective management of technology resources. Our teams proactively address technical needs, mitigate security risks, offer expert guidance, and collaborate with departments to implement new technologies. By doing so, we help customers make the most of their technology, streamline daily operations, and improve overall efficiency.

To request our services, please

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Key Services

  • Account and Access Management - Managing user accounts and granting appropriate access to systems and resources.
  • Specialized Technology Consultation - Providing expert advice and guidance on technology solutions tailored to specific needs.
  • DUO MFA Tier II support - Offering advanced support for Duo multi-factor authentication issues and configurations.
  • Device Setup and Deployment – Configuring and delivering new computers and virtual machines with standardized settings.
  • Software Management – Deploying and maintaining software across campus systems.
  • Domain Policy Enforcement – Applying security settings and access rules for managed devices.
  • System Monitoring & Maintenance – Continuously tracking device health and performance to prevent issues.
  • Technology Procurement – Researching and acquiring IT hardware and software for campus needs.
  • Endpoint Security & Threat Protection – Applying security updates, monitoring for malware, and responding to threats.
  • Software Licensing & Maintenance – Managing agreements for campus software applications.
  • Zoom Room Support – Providing support for conference rooms with Zoom integration.

Recharge Service Tiers

Tier 1

  • $760 per computer per year, billed quarterly at $190 per quarter
  • Provides the highest service ticket priority on Response and Resolution
  • No limit on supported devices
  • No annual service ticket submission limits

Tier 2

  • $690 per computer per year, billed quarterly at $172.50 per quarter
  • Services tickets are addressed within the assigned Service Level Agreement (SLA) time frame
  • No limit on supported devices
  • No annual service ticket submission limits

Our Members

Training & Support

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