Websites

Web hosting, website development resources, and support for the campus web platform.

UC Santa Barbara provides website hosting resources and domain guidance to help campus organizations create secure, reliable, and appropriately branded websites.

Connect Sites: UCSB-Hosted Websites

Connect Sites is a managed website hosting and content management service for UCSB departments, programs, labs, centers, and other campus organizations. The service supports self-managed websites built with Drupal or WordPress and is hosted through the Pantheon cloud platform.

Connect Site hosting features include:

  1. Separate development, test, and live environments
  2. Secure HTTPS connections
  3. High-availability, high-performance website hosting
  4. Content delivery through Fastly’s global network
  5. New Relic performance monitoring
  6. 20 GB of dedicated solid-state storage
  7. Daily backups with restoration available for up to two months
  8. Automated monitoring and 99.9% guaranteed uptime
  9. Regular platform-level security and maintenance updates
  10. Support during normal UCSB business hours (Mon-Fri, 8 a.m. to 5 p.m.)Higher-performance service tiers, which may require additional funding

Before Requesting a Site

Your website will need an approved UCSB web address, or domain, before it can be created. Contact the IT support team for your school, division, department, or unit to discuss available options.

Second-level subdomains 

Generally appropriate for labs, centers, programs, and other groups associated with an existing department or organizational unit.
Example: mylab.psych.ucsb.edu

Top-level subdomains

Reserved for official schools, divisions, departments, institutes, recognized research centers, and certain campuswide programs or services.
Example: engineering.ucsb.edu

Review our Subdomain Guidelines & Usage page before requesting your subdomain. Once your request has been approved, submit a request to create your Connect site through the ITS Service Desk.

Service Considerations

Connect Sites provides website hosting and platform support but does not include website design, development, content creation, or ongoing site management.

Website owners are responsible for maintaining their Drupal or WordPress site, including applying updates to applications, themes, and modules. Pantheon offers automated WebOps tools that can assist with routine updates. Website owners should also plan for a significant redesign or platform upgrade approximately every four to five years in coordination with a web developer.

UCSB Web Theme

The UCSB Web Theme is a ready-to-use website-building solution designed for university websites built with Drupal. It includes prebuilt page layouts, modular design components, UCSB branding, and ongoing enhancements at no additional cost. Visit the UCSB Web Theme User Guide to learn more.

Web Analytics

Connect Sites may use Google Analytics to understand website usage, evaluate content and functionality, and monitor website performance. Analytics data can help site owners answer questions about how visitors interact with a website or individual pages.

Request Hosting or Support

Submit a ticket to the ITS Service Desk to:

  • Request a new Connect site
  • Request assistance with an existing site
  • Ask questions about hosting options or service levels

For additional assistance, contact the service desk at (805) 893-5000

Other Communication Services

Additional campus voice, radio, conferencing, and messaging services.

Cable 
Television

ITS Communications Services, in partnership with Cox Communications, provides cable TV service to campus offices and labs, including standard channel access and a discounted bulk-rate option with a one-time installation fee per outlet.

After subscribing to Communications Services Standard Service, departments can add Premium, Digital, or Pay-Per-View services directly through Cox Communications, which handles ordering, billing, and support and requires departmental billing arrangements prior to installation. 

Learn more about requesting this service, eligibility, and current rates.

Telephone
Services

ITS offers a wide range of telephone services—including single- and multi-line systems, voicemail, conferencing, and advanced call routing—to faculty, staff, offices, labs, and campus housing residents.

Requests for new cable TV/telephone services or modifications to existing services should be submitted through ServiceNow

Request Service   Manage Existing Service

Campus Cellular Services 

ITS supports departments in establishing cellular service by assisting with carrier selection, devices, billing and payments, and offering optional concierge support to assess needs, recommend plans, and manage ongoing service relationships. If you have questions about cellular service, please submit a ServiceNow ticket.

Radio Services

Two-way radio services are available to departments with a need related to campus life safety services. All radio use must have consultation and approval with Communication Services.

Support

If you have questions or require additional support with any of the services 
listed above, please submit a ServiceNow ticket to the Communications Services team.

Zoom Phone (Voice Over Internet Protocol)

Campus telephone service delivered through an internet-based calling platform.

Voice over Internet protocol, or VoIP, allows users to make and receive calls using the internet. Instead of transmitting a call from a hardwired desk phone through a network of switches and wires, VoIP converts voice communications into digital data that travels over an internet connection to its destination. 

UCSB will utilize Zoom Phone for our voice over Internet service. With a single platform utilized for voice, chat, and video, users will make phone calls with the same ease and familiarity as Zoom video meetings. Visit our Zoom Phone training page for helpful videos and reference guides.

Over the past several years, organizations of all sizes have turned to VoIP to replace their legacy phone system and give their employees the tools they need to communicate in an increasingly mobile world. Extensive business features give users incredible flexibility to make and receive calls from anywhere without being dependent on a physical location like an office desk phone. VoIP calls can be made with any device that has a reliable internet connection, including a desktop, laptop, smartphone, or tablet.

Features

  • Mobile and Desktop applications - A single, unified platform for video, phone, meetings, and chat on Windows, Apple MacOS, Apple iOS and Google Android devices.
  • Voicemail - Voicemail transcription and notification allows you to easily manage voice messages from any device.
  • SMS - Send and receive SMS messaging from your desktop or mobile client
  • Optional Call Recording - On-demand and full-time recording, transcriptions, and playback allow you to easily archive and retrieve phone conversations
  • Elevate to Meeting - Seamlessly elevate a phone call to a full-feature Zoom Meeting without requiring participants to join manually
  • Shared Line - A delegate can place a call on hold for a manager to visually recognize and retrieve
  • Shared Line Groups - Provide member endpoints with access to the group's direct phone number and voicemail
  • Configurable caller ID - lets your team customize the displayed phone number when making outbound calls.

Frequently Asked Questions

You will be able to forward your calls to a flip phone, although the mobile app for Zoom cannot be installed on your flip phone.

Yes, this functionality will not change. Most faculty and staff will retain their phone number and extension.

Yes, with the Zoom application installed, you can transfer calls from a traditional phone to your digital devices and to another employee's device.

No, for those already using the Zoom software client, a user-friendly phone tab will become available to you within Zoom. The new desk phones will also be very user-friendly. The project team will also release training documentation and videos to help users learn how to use the new phone software.

The new voice service will be more secure than the current phone system. VoIP has security protocols to encrypt calls over the internet.

If you are using the mobile client, Zoom will use your cellular information to gather your location and send that information to emergency services.

When making 911 calls from your desktop client, the user will need to input an address that is shown to emergency services upon calling. Since the desktop client can be accessed anywhere, the user will need to update their address when using their desktop client from a new location.

Deskphone location information will be set in the system and sent to emergency services the same way it is now.

If there is a power loss, any device not powered via battery will turn off. If you have the mobile client installed on your smartphone, you will still be able to access the Zoom Phone service from your mobile device.

You can receive help by submitting a support ticket.

Submitting a Ticket.

 

The Zoom mobile app is an available option for easy access to the new service but is not required to use Zoom Phone. Communication Services recommends the use of the desktop client on your computer, which is included with Zoom Phone service.

If you are planning to use the app on a cell phone, this will use your mobile data. It is recommended that a user be connected to WiFi if they do not have an unlimited data plan. Audio calls should only consume 27–36 MB/hr of continual use. 

Users can request to turn on this feature. Work with your departmental liaison to have the recording feature turned on. 

Yes, Zoom Phone gives you a notification “calls will not be dropped when you are leaving.”

You can change that in your settings. The default setting will give you a pop-up notification with the options “Decline,” “End Meeting,” or “Hold Meeting.” If you decline, the call will go directly to voicemail. If you select “End Meeting,” you will leave the meeting you are in and immediately go to the call. If you decide to “Hold Meeting”, you will be removed from the audio of the meeting, but will remain in the meeting. Once the call is done you will have to click “Join Audio” to rejoin the meeting. Alternatively, you can set up the option to decline calls automatically while in a meeting and all calls received while in a meeting will go straight to voicemail. 

You can receive multiple calls. Call waiting is a standard feature with Zoom Phone.

Shared lines have their own voicemail. This means all individual users will have their own mailbox and can be granted access to their own unique voicemail associated with a shared line, keeping both separate. 

Yes, it doesn’t matter if the computer is on or off, or even if it’s not plugged in. Calls will still go to your voicemail if they are missed, no matter the reason.

The base rate for the Zoom Phone service will remain what it is today ($11/month) until we transition to a new billing model, which is currently being evaluated. This evaluation will take about two years to complete. The baseline cost includes Caller ID and Voicemail along with free calls to US/Canada/Mexico. Calls to other countries is a capability that would have to be requested and would incur per-call toll charges.

Zoom Video Conferencing

Host and join online meetings, webinars, classes, and collaborative sessions.

Zoom assists with audio and video conferencing, mobile collaboration, phone, chat, and simple online meetings via a cloud-based platform.  Zoom Meetings and Webinars provide a video conferencing solution with quick and easy virtual, remote participation. 

UCSB Information Technology Services (ITS) will automatically issue anyone with a UCSBnetID a Zoom Pro account upon the first login using UCSB single sign-on (SSO).  Zoom licensed/pro accounts are intended for enrolled students, affiliates, faculty, and staff.  These accounts can host up to 300 participants.  Users may invite participants not associated with UCSB to their Zoom sessions.  Users can also request a webinar license, which are for use on a quarterly basis or per event.  If the user is not an enrolled student or does not have an active affiliation, Zoom accounts will be reverted to Basic (group meetings are limited to 40 minutes and can host up to 100 participants).  After 13 months of being reverted to Basic, accounts will be deleted.

Zoom Video Conferencing FAQs
 

Zoom @ UCSB

Video file

Features

  • Ability to request 3,000-participant (up to 10,000-participant) webinar capability
  • Remote support and/or training provided upon request
  • Limited onsite event support upon request
  • Consultation services to create Zoom Rooms in your location
  • Add a UCSB Virtual Background from Box

Zoom Webinar

Zoom Guides

Zoom Security

Zoombombing occurs when an uninvited party joins a Zoom session to cause disruption.  Often this disruption takes the form of profanity, hate speech, or pornography. Sometimes the disruption includes threats.  If you receive threats during a Zoom session, please notify the UC Police by calling (805) 893-3446.

If you are the victim of Zoombombing, please report it by emailing the Security Operations Center (SOC) at security@ucsb.edu.

Learn more about securing your Zoom meetings to avoid zoombombing

Support

  • For Zoom instructional support, contact help@id.ucsb.edu
  • Call x5000 or (805) 893-5000. 

Connect Google Workspace

Email, calendar, file storage, and collaboration tools through Google Workspace.

Connect provides UCSB’s messaging and collaboration services. The core components include e-mail, calendaring, and online collaborative drive storage, which are based on  Google Workspace for Education.

Connect Google Email

Log into your UC Santa Barbara email 
account through Connect Email.

Login

Read more

Connect Google Calendar

Login and view your calendar 
through Connect Google Calendar.

Login

Read more

Google Chat

Login to Google Chat for Connect instant messaging.

Login

Read more

Google Meet

Login to Google Meet for Connect video conferencing.

Login

Read more

Overview

Based on Google Workspace for Education, Connect provides UC Santa Barbara's communication and collaboration services. Core communication components include email and calendaring in addition to other useful applications. A contract between the University of California and Google governs Connect Core Services. 

Connect Services supported by UCSB ITS include

If you encounter an issue with any of the above services, you 
can submit a support ticket or call x5000.

There are additional services* in the App Launcher that are available for your use, such as:

  • Docs
  • Sheets
  • Forms
  • Slides
  • Keep

*Although these additional services are not fully supported, we are committed to maintaining their integrity and accessibility at all times.

Google Classroom and Google Sites are not enabled on UCSB's Google Workspace instance. This status is regularly reviewed as these service offerings evolve.

Request Information

Follow the login links to access Connect Google Workspace using a web browser. Click the Google Workspace Apps launcher icon in the upper right corner and you will see the list of applications. You can change the order of these icons by dragging them within the drop-down window. Click More at the bottom for additional services.

Google Workspace Apps Marketplace is an online store for web applications that work with Google Apps. It offers Connect Google Workspace users business applications that are integrated with Google Workspace, such as security, productivity, document management, and project management tools.

You can access the Marketplace directly from your inbox when using the Google Workspace Web application. Click the App Launcher, click More, and scroll to the bottom for More from the Apps Marketplace.

Use the sidebar to browse apps by category or you can use the search field at the top to search for a specific app. If you see an app you’re interested in, click it to go to a description page where you can get app details, watch a demo video, see user reviews and ratings, and install the app.

Support

Visit the IT Services Catalog at ucsb.service-now.com/it and click on the Messaging, Collaboration, and Communications Services box, then Messaging, Collaboration, and Communications Problem; Cloud File Sharing; Connect Calendaring; or Connect Email.

Service Level Agreements (SLA)

The Service Level Agreement (SLA) for this service is based on Google with the IT Services Catalog providing local support hours.

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