Due to an emergency update from UCSB's security certificate vendor, ITS must replace campus wireless security certificates on Friday, November 13, 2026, at 6:00 a.m.
We recognize this is frustrating so soon after our September update, but this vendor-mandated change requires all users to reset their connections on both eduroam and ucsb-secure networks.
How to Restore Your Wi-Fi Connection
To regain network access after 6:00 a.m. on November 13th, you must forget and re-connect to both eduroam and ucsb-secure on any phones, laptops, or tablets you use on campus regularly.
Step 1: Forget the Old Networks
- Open your device’s Wi-Fi Settings
- Select eduroam, then tap Forget Network or Remove Profile
- Select ucsb-secure, then tap Forget Network or Remove Profile
Step 2: Reconnect to the Network
Choose one of the two connection methods below:
- Option A: Use the Automated Tool (Recommended)
- Go to the official eduroam Configuration Assistant Tool (CAT)
- Select University of California, Santa Barbara as your institution
- Download and run the automated installer for your specific device. This safely installs the new security certificate automatically
- Option B: Manual Setup
- Select eduroam or ucsb-secure from your device's available Wi-Fi list
- Log in using your full university credentials (e.g., netID@ucsb.edu for eduroam)
- Click Accept or Trust when asked to approve the new security certificate
Need Help?
- Troubleshooting: If you cannot connect after following these steps, please contact your local department IT support or the student help desk.
- Technical Questions: For specific inquiries regarding this security certificate migration, contact the Network Operations Center at noc@ucsb.edu.
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