The recently formed Integrated Technology Operations team provides a broad range of services, from collaborative tools that fuel your workday by keeping you connected and productive to playing an important role in both your physical security and data security. Additional services such as integrations among internal and external financial systems ensure continued university operations. Our team maintains application stability and security through application configuration, security patching, and major upgrades. Your security is paramount on our mind with services such as campus building access control, campus emergency alerting, secure financial integrations, and secrets management.

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Key Services

• Proactive Application Maintenance and Configuration - We implement regular security patching, conduct major upgrades, and fine-tune application configurations which are key to application stability and data security.
• Tier III Application Troubleshooting & Support - For all the applications listed our team provides either Tier III or Tier II support & application troubleshooting.
• Custom Integrations - Our team develops, schedules, and manages integrations for a variety of vendors and applications including Kronos, Banks, FMM, legacy, Zoom, Lenel applications etc.
• Safety and Security - Campus Building Access to ensure appropriate access for staff, faculty and classrooms, Secrets Management to securely store and manage institutional secrets, and temporarily support of VSaaS video monitoring.
• WTS Service Insights - Analytics repository and PowerBI development with a dashboard updated hourly with ServiceNow data.
• Enterprise Email and Calendar Support
• Web Conferencing and Instant Messaging - Zoom and Google Chat.
• Cloud File Sharing - My Drive and Shared drives.
• UCSB Alert System - Everbridge.

Supported Applications

• Google Workspace - We ensure seamless functionality of Gmail, Calendar, and Drive, allowing you to stay organized, connected, and productive.
• Cloud Storage - We provide expert support for Google Drive, empowering you to securely store, share, and collaborate on files.
• Zoom Integration - We configure and manage your Zoom tenant, ensuring a smooth video conferencing experience for internal and external communication.
• Everbridge - We provide dedicated support for the Everbridge platform, keeping you informed and prepared through critical event notifications and communication tools.
• GoAnywhere Managed File Transfer - We provide development of secure data integrations, playing an important role in projects such as FMM.
• Voice Services - As your bridge to clear and connected communication, voice services personnel streamline the technical complexities behind Zoom VoIP, call center operations, network infrastructure inquiries, and cellular services, offering expert support for each.
• Lenel OnGuard Campus Building Access - Administration, configuration, and training focusing on appropriate building access across the campus.
• Other Applications Administered - Imaging Server, Tableau, Sage, Papercut, WTS Analytics, GGSE custom filemaker applications, Legacy applications (DSA administration, Flexcard), Secret Server and interim VSaaS support.
   

Our Members

Khush Gill
Integrated Technology Operations Manager

Laurie Branagan
Messaging and Collaboration System Engineer
Conrad Christensen
Systems Integration Engineer

Kevin North
End User Computing Engineer - Telecom

Richard Kildare
Application Support Engineer
Marlan Mitchell
Application Support Engineer
Gregory West
Application Support Engineer
Roger Zuniga
Application Support Engineer