Zoom Video Conferencing

Host and join online meetings, webinars, classes, and collaborative sessions.

Zoom assists with audio and video conferencing, mobile collaboration, phone, chat, and simple online meetings via a cloud-based platform.  Zoom Meetings and Webinars provide a video conferencing solution with quick and easy virtual, remote participation. 

UCSB Information Technology Services (ITS) will automatically issue anyone with a UCSBnetID a Zoom Pro account upon the first login using UCSB single sign-on (SSO).  Zoom licensed/pro accounts are intended for enrolled students, affiliates, faculty, and staff.  These accounts can host up to 300 participants.  Users may invite participants not associated with UCSB to their Zoom sessions.  Users can also request a webinar license, which are for use on a quarterly basis or per event.  If the user is not an enrolled student or does not have an active affiliation, Zoom accounts will be reverted to Basic (group meetings are limited to 40 minutes and can host up to 100 participants).  After 13 months of being reverted to Basic, accounts will be deleted.

Zoom Video Conferencing FAQs
 

Zoom @ UCSB

Video file

Features

  • Ability to request 3,000-participant (up to 10,000-participant) webinar capability
  • Remote support and/or training provided upon request
  • Limited onsite event support upon request
  • Consultation services to create Zoom Rooms in your location
  • Add a UCSB Virtual Background from Box

Zoom Webinar

Zoom Guides

Zoom Security

Zoombombing occurs when an uninvited party joins a Zoom session to cause disruption.  Often this disruption takes the form of profanity, hate speech, or pornography. Sometimes the disruption includes threats.  If you receive threats during a Zoom session, please notify the UC Police by calling (805) 893-3446.

If you are the victim of Zoombombing, please report it by emailing the Security Operations Center (SOC) at security@ucsb.edu.

Learn more about securing your Zoom meetings to avoid zoombombing

Support

  • For Zoom instructional support, contact help@id.ucsb.edu
  • Call x5000 or (805) 893-5000. 

Connect Google Workspace

Email, calendar, file storage, and collaboration tools through Google Workspace.

Connect provides UCSB’s messaging and collaboration services. The core components include e-mail, calendaring, and online collaborative drive storage, which are based on  Google Workspace for Education.

Connect Google Email

Log into your UC Santa Barbara email 
account through Connect Email.

Login

Read more

Connect Google Calendar

Login and view your calendar 
through Connect Google Calendar.

Login

Read more

Google Chat

Login to Google Chat for Connect instant messaging.

Login

Read more

Google Meet

Login to Google Meet for Connect video conferencing.

Login

Read more

Overview

Based on Google Workspace for Education, Connect provides UC Santa Barbara's communication and collaboration services. Core communication components include email and calendaring in addition to other useful applications. A contract between the University of California and Google governs Connect Core Services. 

Connect Services supported by UCSB ITS include

If you encounter an issue with any of the above services, you 
can submit a support ticket or call x5000.

There are additional services* in the App Launcher that are available for your use, such as:

  • Docs
  • Sheets
  • Forms
  • Slides
  • Keep

*Although these additional services are not fully supported, we are committed to maintaining their integrity and accessibility at all times.

Google Classroom and Google Sites are not enabled on UCSB's Google Workspace instance. This status is regularly reviewed as these service offerings evolve.

Request Information

Follow the login links to access Connect Google Workspace using a web browser. Click the Google Workspace Apps launcher icon in the upper right corner and you will see the list of applications. You can change the order of these icons by dragging them within the drop-down window. Click More at the bottom for additional services.

Google Workspace Apps Marketplace is an online store for web applications that work with Google Apps. It offers Connect Google Workspace users business applications that are integrated with Google Workspace, such as security, productivity, document management, and project management tools.

You can access the Marketplace directly from your inbox when using the Google Workspace Web application. Click the App Launcher, click More, and scroll to the bottom for More from the Apps Marketplace.

Use the sidebar to browse apps by category or you can use the search field at the top to search for a specific app. If you see an app you’re interested in, click it to go to a description page where you can get app details, watch a demo video, see user reviews and ratings, and install the app.

Support

Visit the IT Services Catalog at ucsb.service-now.com/it and click on the Messaging, Collaboration, and Communications Services box, then Messaging, Collaboration, and Communications Problem; Cloud File Sharing; Connect Calendaring; or Connect Email.

Service Level Agreements (SLA)

The Service Level Agreement (SLA) for this service is based on Google with the IT Services Catalog providing local support hours.

Physical Security

Physical access control, security systems, and related campus support.

Information Technology Services (ITS) provides technology solutions that help departments manage physical access to campus facilities and monitor secured spaces.

Building Access Control

Building Access Control (BAC) allows authorized departments to add, modify, or remove access permissions for secured campus buildings and spaces.

Request Building Access Support

BAC service offerings are primarily available to designated Department Access Controllers (DACs). Department employees should follow their department’s established access request process and work through their DAC.

DACs can request support through the IT Service Catalog in ServiceNow:

  • Log in via SSO using your UCSB netID
  • Select Enterprise Business Applications
  • Select Building Access Control

You can also search the catalog using DAC or BAC. The complete list of service offerings is visible only to designated DACs.
 

Departments without a DAC should contact their business officer or office manager.

Support

During business hours, contact the ITS Service Desk at (805) 893-5000 or submit a ServiceNow ticket.

For urgent after-hours assistance, contact Roger Zuniga. General questions about this service may be directed to Manuel Cintron.

Resources for DACs

Video Security Services

Video Security as a Service (VSaaS) is a managed video security solution provided by ITS in partnership with a commercial video surveillance provider. The service gives authorized users 24/7 access to a secure web portal where they can search, view, and download recorded video from cameras installed at their location.

Although live viewing is available, the service is primarily designed to support recorded video review.

Service Features

ITS provides end-to-end support that may include:

  • System consultation and design
  • Camera installation and configuration
  • Camera and user account administration
  • Subscription and contract management
  • Customer billing
  • Introductory portal training
  • Ongoing camera maintenance and field support

Video retention of up to 90 days per camera may also be available as an optional feature.

 

Request the Service

Submit a request through the IT Service Catalog in ServiceNow to begin the consultation process.

ITS will meet with your department to discuss its monitoring needs, evaluate the proposed location, and recommend potential solutions. More complex installations may require professional system design services.

Before implementation, ITS will provide proposed options and estimated costs for departmental review and approval.

One-time costs may include

  • System design
  • Cameras and supporting equipment
  • Installation and configuration
  • Required network enhancements
  • Additional value-added services

Departments may incur additional recurring costs for annual monitoring subscriptions, preventative maintenance, select added services, and post-installation service or replacement.

Final costs depend on the number of cameras, installation requirements, retention needs, and selected services.

Video Security Requirements

Video camera installation and use must comply with applicable campus privacy, security, records management, signage, and approval requirements.

Departments should review the Video Camera and Video Surveillance Policy before requesting a new installation. Required campus approvals should be completed before cameras are purchased or installed. 
 

Support

For assistance with an existing VSaaS installation or portal access, submit a ITS Service Desk ticket through ServiceNow. Vendor support information for portal usage is provided to participating departments during onboarding.
 

Video Security FAQs

  • The department owns and maintains its cameras and any department-managed network equipment used to support them. 
  • ITS maintains the central video recording infrastructure and supporting services. 
  • Specific responsibilities will be confirmed during the consultation process.

Recorded video is available only to authorized users assigned to the department’s camera group and designated ITS staff who administer the service.

  • Standard retention depends on the selected service configuration. 
  • Retention of up to 90 days per camera may be available for an additional annual fee.

Yes. Authorized users can select recorded footage in the portal and download or play the video using a compatible media player.

  • Live viewing may be available depending on the camera, network configuration, and security requirements.
  • Because live viewing can generate significant network traffic, ITS will evaluate this need during the consultation process.

Departments are responsible for ensuring that their use of video security complies with applicable campus policies and guidelines, including requirements related to approvals, privacy, signage, access, and appropriate use.

Possibly. ITS can evaluate requests for features or configurations that are not included in the standard service and may recommend a custom solution through an approved partner.

Financial System Applications

Budget, purchasing, and financial reporting tools.

ITS supports several applications used for financial management on campus, which are owned and managed by Business & Financial Services (BFS). 

BARC

BARC (Billing, Accounts Receivable, and Collections) is UCSB's centralized system that consolidates and accepts payments for amounts owed to the university, such as registration fees, housing charges, student service costs, and more. Students and authorized payers can utlize the online MyBARC portal to view bills, make payments, and more. Learn more and get support.

Login to BARC

Concur

Concur Travel & Expense Management is the campus standard application for requesting and processing employee travel and entertainment expense reimbursements. Learn more and get support.

Login to Concur

FlexCard

UCSB’s FlexCard is a Visa procurement card issued by U.S. Bank to employees who are authorized to buy goods and services on behalf of their departments. FlexCard is managed through Gateway.

View FlexCard details

Gateway

Gateway is the online purchasing system used to request and manage requisitions, purchase orders, suppliers, and more. Learn more and get support.

Login to Gateway

OFC

Oracle Financials Cloud (OFC) is the campus financial system utilized for general accounting processes, management of projects & grants, and transferring expenses.

Login to OFC

Legacy Applications

The following applications are now retired or have limited functionality after the implementation of the Financial Management Modernization program in 2025:

  • Espresso Financial Applications 
    (Carry Forward of Funds, Transfer of Expense, Transfer of Funds)
  • Gateway Management Console
  • GUS (Grand Unified System)
  • PeopleSoft Financials

Multi-factor Authentication (MFA) with Duo

Add a second step to protect your NetID login.

About MFA @ UCSB

UC Santa Barbara joins other UC campuses in taking meaningful action to help our UCSB community guard itself against cybercrime.

Multi-factor authentication (MFA) adds an additional layer of security by verifying not only that the person knows a password, but that the person also has access to a registered device, like a personal smartphone. UCSB has partnered with Duo Security, a system that makes it easy for you to enable MFA. 

Ready to take the next step? 

Enroll your smartphone in MFA with Duo now!

Need help enrolling in MFA with Duo?

Students

Report a problem at the Student Help Desk or call (805) 893-HELP (x4357)

Monday through Friday, 8am - 5pm

Faculty & Staff

Report a problem at ithelp.ucsb.edu or call (805) 893-5000

Monday through Friday, 8am - 8pm

 

MFA for Application Developers and Administrators

For information about onboarding Duo, requesting Duo keys, and more, visit the MFA for App Developers & Administrators  guide.
 

Subscribe to Staff