Our Administrative and Residential team is dedicated to delivering a responsive, service-oriented, and collaborative experience to end-users in the Administrative Services Division. We are committed to providing excellent service by meeting customer expectations in a timely manner while building strong, lasting relationships with our customers. Our embedded nature allows us to provide prompt tier 3 End User support within each department. We facilitate the consistent availability of technology resources and proactively mitigate cybersecurity risks. By reducing downtime through vendor collaboration and partnering with businesses on new technologies, we enhance business processes and improve overall efficiency.

To request our services, please

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Key Services

• Account and access management - Managing user accounts and granting appropriate access to systems and resources.
• Specialized technology consultation - Providing expert advice and guidance on technology solutions tailored to specific needs, including UCPD patroller vehicle technology and license plate recognition technology
• DUO MFA Tier II support - Offering advanced support for Duo multi-factor authentication issues and configurations.
• Device Setup and Deployment – Configuring and delivering new computers and virtual machines with standardized settings.
• Endpoint Security & Threat Protection – Applying security updates, monitoring for malware, and responding to threats.
• Software Management – Deploying and maintaining software across campus systems.
• Domain Policy Enforcement – Applying security settings and access rules for managed devices.
• System Monitoring & Maintenance – Continuously tracking device health and performance to prevent issues.
• Technology Procurement – Researching and acquiring IT hardware and software for campus needs.
• Software Licensing & Maintenance – Managing agreements for campus software applications.
• Zoom Room Support – Setting up and maintaining conference rooms with Zoom integration.
• Emergency Operations Center (EOC) Support

Our Members

Alejandra Orozco
Interim Director, End User Support

Matthew McKenzie
Network Support Engineer

Cody Dill
Lead End User Support Technician
Ilian Jivkov
Lead End User Support Technician
Kai Lu
Lead End User Support Technician
Tom Patag
Lead End User Support Technician
Joel Rosales
Lead End User Support Technician