I am a faculty member. I need help with:
Collaborate provides instructional labs, presentation and interaction technologies in departmental and general assignment classrooms, campus wireless access to instructional services, student printing services, and remote access to specialized software.
Collaborate supports the faculty creating instructional digital materials for use in the classroom and on GauchoSpace sites for Letters and Science courses.
UCSB’s Electronic Timekeeping system gathers employees' time and attendance information electronically and exports it to the campus payroll system. The system includes Kronos Workforce Central and the Timekeeping Manager Assignment Application (TMAA).
This sections covers email, messaging, calendaring, web hosting and analytics, and Zoom video conferencing.
GauchoSpace is UCSB's learning management system. Instructors can create online sites for course materials and student activities to meet their instructional needs.
UCSB's IAM and SSO provide the UC Santa Barbara enterprise directory, and support authentication and authorization services for use by campus service providers and partners.
The ID organization helps enhance the quality of instruction at UCSB by offering services in instructional consulting and evaluation, technical media production support, and technical media display support. It is able to comprehensively and effectively address the needs of a faculty member who teaches a tremendous range of subject matter, using a wide range of teaching philosophies, methods, styles, and technologies.
The Instructional Technology section includes information about: Collaboration, eGrades, Gauchospace, Instructional Development, and more.
The IT Services Catalog provides a single place for end users and customers to request assistance with technological issues and requests.
The Secure Compute Research Environment (SCRE) features a private, secured, virtual environment in which researchers may remotely analyze sensitive data, create research results, and output their research results and analysis.
The ETS Supercomputing unit helps UCSB academic community members access and use the High Performance Computing (HPC) resources available from the national supercomputing centers: SDSC (San Diego Supercomputer Center) and XSEDE (Extreme Science and Engineering Discovery Environment).
Communications Services provides a wide range of telephone services to the campus. Single- and multi-line telephone systems and accessories, voice mail, calling cards, authorization codes, conferencing, and advanced call routing and queuing are available to UCSB faculty, staff, offices, and labs.
The Wifi section includes information about eduroam and visitor network connection.
The Office of Academic Personnel is a service organization whose mission is to facilitate the recruitment, appointment, advancement, and development of outstanding and diverse faculty and academic appointees.
This active surveys page is where you can find current campus surveys that may be living in your spam folder.
As a Department Access Controller (DAC) you can ask for Building Access Control (BAC) support via a ServiceNow catalog. Only DACs can view the service offerings since it is expected that your users go through the access protocols you have in place for your secured areas.
Communications Services, in conjunction with Cox Communications of Santa Barbara, provides cable television service to campus faculty, staff, departments, and residents in Campus Housing.
This section covers cable T.V., cellular, telephone, and two-way radio services, all managed by UCSB Communication Services.
Communications Services provides support for establishment of cellular services covered by University Policy G-46.
This section lists each IT department on campus.
The Campus Office of Software Licensing (COSL) coordinates site licenses and volume purchases of specialized software to provide discounted pricing. Volume licenses are negotiated either independently within our office or in coordination with other UC campuses.
This sections provides an overview of the Letters & Science IT (LSIT) Knowledge Base: https://help.lsit.ucsb.edu/hc/en-us.
Connect provides UCSB’s communication and collaboration services. The core communication components include e-mail and calendaring, with more to come as we expand the service offerings. The core components of Connect are based on Google Workspace for Education.
Connect Sites, a website hosting and content management service, provides easy, self-editable content, simple web forms to create on the fly, and myriad advanced features available via plug-in "modules."
Connect uses Google Web Analytics as the tool for web usage discovery, collecting information to improve functionality and web content, and to monitor performance. Data is used to help answer specific questions about the usage and performance of the web site or individual web pages.
Here are some steps you can take to help secure your devices and your privacy while traveling.
The Disbursements system allows UCSB employees to submit non-travel expenses, e.g., supplies, etc., purchased at the employee's expense.
UCSB’s Electronic Timekeeping system gathers employees' time and attendance information electronically and exports it to the campus payroll system.
End User Computing is a service that appeals to those who may want to outsource local IT support to an organization with depth of staff and senior IT management. ETS provides this service for an annual fee.
Enterprise Technology Services (ETS) contributes to UC Santa Barbara’s mission of research, teaching, and community service by serving as a resource and catalyst in partnering with the campus community to efficiently deliver IT infrastructure and enterprise application services to faculty, students, staff, and affiliates; and increasing the value and effectiveness of campus IT investments and implementations.
The Flexcard Allocation service allows UCSB employees who have authority to purchase goods and services for their departments use FlexCards, a visa procurement card issued by the U.S. Bank, for those purchases.
This section covers the various ways in which to receive IT support and well as a full list of services.
ETS staff at North Hall Data Center (NHDC) will accept hard drives that UCSB customers wish to have destroyed and securely destroy them.
This section includes Information Security Articles, References, and Blogs.
The ITB is comprised of senior campus administrators and the Chair of the Academic Senate. Formed to address campus information technology reorganization or administration, the ITB makes recommendations to the Executive Vice Chancellor (EVC) and the Chancellor on campus priorities and strategic-plan development.
The IT Council reports to the IT Board and serves in an advisory capacity to facilitate effective IT decision making. Members of the IT Council will share the responsibility representing the larger IT community on our campus.
This is the UCSB IT Security section, which covers everything from security for students, faculty, and IT staff to how to report an incident, harassing or unwanted email, and a lost or stolen computer or device.
This page includes resources that will help guide faculty and staff on the necessary security software and best practices to protect their data.
LinkedIn Learning, formerly Lynda.com, a leading online learning and global platform, helps UCSB employees learn business, software, technology, and creative skills needed to achieve their full potential.
Malware is a serious threat to faculty, students, and staff. Preventative software is essential to protecting Windows and Mac OS PCs and laptops and Linux and Windows servers. The Office of the CIO acquired licenses for Sophos endpoints and servers. These licenses are distributed to departmental IT organizations where they are made available to end-users.
Multi-factor authentication (MFA) makes it much harder for hackers to access your UC Santa Barbara information and accounts. Even if someone has stolen your passphrase, they will need a "second factor" - in most cases a temporary numeric code, to access your account. UCSB has partnered with Duo Security, a system that makes it easy for you enable MFA.
The Network Infrastructure Services section includes information about Advanced Connectivity Solutions, Pulse Secure Campus Virtual Private Network (VPN), Network Infrastructure Planning, and more.
PeopleSoft Financials is a financial tracking system of core accounting transactions for Business and Financial Services.
VPN, or Virtual Private Network, is an alternative to a truly private network, where someone completely owns the infrastructure (i.e., wires) between locations and no one else can use it. Typically a VPN is used when some part of the network path crosses a public network such as the Internet or, in the case of wireless, "airspace." A VPN may also be used to provide additional security on private networks. The VPN builds an encrypted "tunnel" through a public/private network which provides the necessary confidentiality (this prevents snooping), sender authentication (this prevents identity spoofing), and data integrity for secure access to private resources.
Qualtrics is a web-based collection tool used to conduct surveys, analyze responses, and perform data research activities. UCSB faculty, students, staff, lecturers, and career researchers can access a Qualtrics campus license for research and educational purposes.
Steps for students and faculty to take after discovering ransomware on their device.
Our way of life depends on critical infrastructure and the digital technology that operates it. The University takes steps to ensure the security of our infrastructure and systems, but cybersecurity is a shared responsibility, and everyone can take a few simple steps to make the Internet more secure!
You can connect with our Security Operations Center directly at firstname.lastname@example.org.
Visit our IT Security at UC Santa Barbara page for more details.
BFB IS-3 Information Security (http://policy.ucop.edu/doc/7000543/BFB-IS-3) is the systemwide information security policy that was ratified in late 2018. The policy is supported by 9 standards and several interpretive guides. All IT staff should familiarize themselves with the policy and the standards. IT activity, especially the creation or update of shared services, must be conducted according to the policy.
The Servers and Large Data Storage section includes information about: Application Hosting, Data Warehouse, Hard Drive Destruction Services, and more.
The SiteImprove contract with UCOP provides a system-wide tool for testing web accessibility. All UC campuses can use the SiteImprove tool to test and monitor compliance with web accessibility standards.
Siteimprove is a third-party SaaS provider that helps content authors identify broken links, misspellings, ADA compliance issues, Search Engine Optimization (SEO), website analytics, and application or server response.
Smartsheet is a software as a service application for collaboration and work management. It is used to assign tasks, track project progress, manage calendars, share documents, and manage work, using a spreadsheet-like user interface. Smartsheet supports GANNT, KANBAN, and other views, integrations with Google, Office and other products, Android and IOS clients. There are over 400 UCSB accounts in SmartSheet and the tool is used extensively for campus IT projects including the Connect email migration and NHDC improvements.
The Special Purpose Tools section includes information about: AP Folio Academic Personnel Case Processing, AWS, DUELS, and more.
This section includes information on a variety of student services, including MyBARC, cable T.V., eGrades, student printing, and more.
This section includes instructions for how to contact IT support as well as learning and development resources including the UC Santa Barbara Learning Center and LinkedIn Learning (formerly Lynda.com).
This section includes various resources for technical training, including the UC Santa Barbara Learning Center, AWS Training & Certification, the Central IT Knowledge Base, LinkedIn Learning, and the Microsoft Virtual Academy.
Transfer of Expense (TOE) is a campus application allowing the transfer of expenses from one chartstring to another.
UC Recruit provides secure online academic employment recruitment management, supporting the entire recruitment workflow. Documentation and reporting features are built-in to the system to ensure that the campus meets its requirements as an OFCCP and EEO/AA employer.
The UCSB Learning Center offers a wide array of training courses and certificate programs to help promote continuous learning and development, which is critical to maintaining excellence in your career and supporting the mission of our campus, now and in the future.
Here, you'll find everything you need to find answers related to all things IT at UCSB in a clean, easy-to-follow format that reflects our brand. The new site provides a clear message of what we do and where our value lies in serving as a resource and catalyst to support UCSB's mission of research, teaching, and community service by delivering IT infrastructure and enterprise application services.