Information Technology Services (ITS) is investigating a campus network outage that began at approximately 11:04 a.m. on the morning of September 18. The disruption lasted around 9 minutes and was caused by a problem with CENIC, the campus’ upstream internet provider.
When the CENIC failure occurred, UCSB’s primary internet connection through Los Angeles was automatically rerouted to our redundant connection in Northern California to minimize the disruption. Once CENIC restores their Los Angeles connection, ITS will work to migrate the campus back to the primary connection outside of core business hours to minimize further impact to campus.
We apologize for the inconvenience and thank you for your patience. ITS will continue to monitor the situation and provide updates as needed.
Please note that you can subscribe to status.ucsb.edu to receive UCSB service impact notices.