On behalf of UCSB Information Technology Services (ITS) and the Campus Telephony Refresh Project team, we would like to invite you to a virtual, campuswide town hall for all phone system users on Tuesday, January 17 at 1:30 p.m. In case you missed the first town hall, this is another opportunity to watch a Zoom Phone demo and ask questions about the new system.

If you attended the December 14 town hall but have additional questions, we encourage you to attend and bring any new questions that have come up. ITS staff will provide a detailed overview of the new Zoom Phone system, with discussions around what is changing and what to expect between now and the phased go-live dates. Attendees will have the opportunity to ask questions and learn more about the functionalities of Zoom Phone. Click here to register for the town hall.

Please encourage your staff members who currently use the campus phone system to attend this town hall, and inform them of training and tasks required for system users as they are communicated to you. 

What is the Campus Telephony Refresh Project?

The Campus Telephony Refresh Project aims to transform UCSB telephony capabilities by replacing the current legacy phone system with Zoom Phone, a Voice over Internet Protocol (VoIP) system. The existing system lacks the flexibility to quickly deploy standard features of modern systems, such as VoIP for remote users, caller identification for incoming calls, and SMS messaging options. Moving to Zoom Phone will increase accessibility and portability and offer higher scalability with lower costs.

Zoom Phone Migration Dates:

Visit the project webpage to learn more about the timeline, frequently asked questions FAQs), and Zoom phone training materials.  Please submit a ticket to the Communication Services (CustRel) team for additional inquiries.

Thank you for your cooperation and support in modernizing our campus telephone system.