UCSB is continuing the rollout of multi-factor authentication (MFA) with Duo to campus applications. On Thursday, May 25, Identity Management Services (im.ucsb.edu) will require you to log in using Duo. These services include the “My Profile” editor, Department Directory Editor (DDE), Manage Group Tags, and Identity Helpdesk. Staff, faculty, and students who have not set up an MFA/Duo account for themselves will need to do so in order to access Identity Management Services.

Provided you have already set up MFA/Duo (for use with UCPath, DocuSign, etc.), there is nothing new you need to do.


As you may already know, MFA helps prevent malicious actors from accessing UCSB information and accounts. Even if someone has stolen your passphrase, they will need a “second factor” — usually a temporary numeric passcode from a mobile phone — to access your account.

Already using Duo?

If you have recently logged in to UCPath or DocuSign, you likely are already set up with Duo and familiar with how simple it is to authorize authentication. This change will work exactly the same way. Starting on May 25, you will just need your Duo second factor to log in to Identity Management. This will be required upon each login.

New to Duo?

If you have never used Duo or want additional information about MFA, Information Technology Services (ITS) has instructions and information available at it.ucsb.edu/mfa and it.ucsb.edu/mfa/getting-started-mfa-duo. 

Please note that there are links for enrolling in the "Quick Links" section on the right side of the screen. Included in the "Quick Links" box is a link where you can test your MFA device: it.ucsb.edu/mfa/testing-your-mfa-device. While that has you test against a generic website, it will confirm that you have everything in place for using MFA.

Need Assistance?

If you’re unable to log into your SSO account or have trouble setting up MFA/Duo, reach out to the UCSB ITS Service Desk. Contact them by calling (805) 893-5000 (x5000 on campus) or submitting a ticket at ithelp.ucsb.edu under the "End User Services" tab, then "Access and Accounts.”

Thank you for your flexibility and support to improve our security posture and move our campus services forward in compliance.