Please be advised that the Campus Telephony Refresh project team has extended the upcoming Zoom Phone migration dates and added an additional migration group. These changes were made to mitigate an internal staffing issue and to allow additional time for departmental phone liaisons and IT support teams to provide information. 

The revised migration schedule is as follows:

  • Group 3 Migration: Thursday, March 30
    • Deadline to provide information: Thursday, March 9
    • Zoom Phone activation date: Friday, March 24
  • Group 4 Migration: Friday, April 28
    • Initiate weekly informational meetings: Tuesday, March 14
    • Deadline to provide information: Friday, April 7
    • Zoom Phone activation date: Friday, April 21
  • Group 5 (TBD) Migration: Friday, May 26
    • Initiate weekly informational meetings: Tuesday, April 11
    • Deadline to provide information: Friday, May 5
    • Zoom Phone activation date: Friday, May 19

Initiate weekly informational meetings: The project team will begin hosting weekly 30-minute checkpoints with the phone liaisons identified for the migrating departments and their IT support teams. Communications and email reminders will increase in frequency on this date.

Deadline to provide information: After 5 p.m. on this date, no further changes will be accepted on the departmental tracking sheets. If changes are needed beyond this date, phone liaisons must submit a ServiceNow ticket. Any changes submitted after the spreadsheet freeze date will be placed in the service queue and implemented after the porting date.

Activation Date: Migrators will receive an email from, “Your Zoom Phone Has Been Activated.” The phone icon will now be visible within the Zoom Application. Users will continue to receive calls on their landlines until their migration date, but they can start testing the Zoom Phone features such as call forwarding and voicemail. During this period before your migration date, your outbound caller ID will show as 805-893-7401#[your ext. number]. Make internal test calls by dialing a 4-digit extension of someone in your department.

Migration Date: This is the go-live date. On the porting day, you may experience intermittent call issues. This is normal as the numbers are being ported from one carrier to another. Once the migration has been completed, tested, and verified by Communication Services, you will receive a confirmation email. The Communication Services team will support users during cutover. For assistance, submit a ServiceNow ticket.

Information Technology Services will host another Town Hall on Thursday, February 16 at 1:30 p.m. with a Zoom Phone system demo and Q&A. Click here to register for the town hall.

Thank you for your flexibility and support as we transition to the new campus phone system. 

For questions and concerns, please submit a ServiceNow ticket.