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If You Receive Spam or Phishing

If the message is unwanted or unsolicited, it is Spam.   To train Gmail's spam filters, in the Gmail web client, select the message, click the "Spam" button, or select the three dots in the upper-right corner of the message and select "Report Spam."

If you receive an email message you believe is malicious (phishing), in the Gmail web client, select the three dots in the upper-right corner of the message, then select "Report Phishing."   Alternatively, forward the entire message to phishing@ucsb.edu. (Do not forward the headers, as our automated reporting mailbox can only process forwarded copies of the original from internal accounts.) Delete the email from your Inbox.  Reporting this way helps to train our filtering system and provides updated protections for everyone.

Reporting Errors

If a legitimate email is misclassified as Spam, please mark it as "Not Junk" or "Not Spam."  Afterward, forward the message to security@ucsb.edu with a brief note explaining why the email is legitimate. This helps us update our filters and ensure future delivery.

If you don't see an expected email, please check your Junk or Spam folder.  Exercise caution, as most messages there are unsafe.  

 

 

 

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If You Receive Harrassing or Abusive Email:

  1. Do not delete the email. You need to keep it as evidence.

  2. Assess the situation. If you believe that you are in immediate danger, contact your local law enforcement agency immediately! On the UCSB campus, contact the police at 9-911.

  3. If you are not in immediate danger, please follow the guidelines below.

Whether the message originated from ON or OFF campus, send a copy with full headers to security@ucsb.edu.  For instructions on displaying and sending full headers in various email programs, click here.
 

Reporting Email Sexual Harassment

For information on reporting sexual harassment at UCSB, visit the Office of Equal Opportunity and Sexual Harassment/Title IX Compliance website.