I am a staff member. I need help with:
The Administration and Business section includes information about: BARC, Data Warehouse, UCPath, Electronic Timekeeping, and more.
UCSB’s Electronic Timekeeping system gathers employees' time and attendance information electronically and exports it to the campus payroll system. The system includes Kronos Workforce Central and the Timekeeping Manager Assignment Application (TMAA).
This sections covers email, messaging, calendaring, web hosting and analytics, and Zoom video conferencing.
UCSB's IAM and SSO provide the UC Santa Barbara enterprise directory, and support authentication and authorization services for use by campus service providers and partners.
The IT Services Catalog provides a single place for end users and customers to request assistance with technological issues and requests.
Communications Services provides a wide range of telephone services to the campus. Single- and multi-line telephone systems and accessories, voice mail, calling cards, authorization codes, conferencing, and advanced call routing and queuing are available to UCSB faculty, staff, offices, and labs.
The UCSB UCPath Operational Data Store (ODS) provides access to UCPath Human Capital Management's (HCM) human resources and payroll data for reporting purposes or for data interfaces to other campus operational systems.
The Wifi section includes information about eduroam and visitor network connection.
The Office of Academic Personnel is a service organization whose mission is to facilitate the recruitment, appointment, advancement, and development of outstanding and diverse faculty and academic appointees.
This active surveys page is where you can find current campus surveys that may be living in your spam folder.
Communications Services and the Network Operations Center provide and coordinate special purpose data and network connectivity solutions.
Application Hosting provides full-service hosting of Line-of-Business production and development platforms that offer distributed business applications, database servers, and supporting infrastructure.
The Billing, Accounts Receivable, and Collections System (BARC) consolidates and accepts payments for debts owed to the University for student and non-student charges. The centralized, computerized receivables system also identifies delinquent debts, and disburses financial aid.
As a Department Access Controller (DAC) you can ask for Building Access Control (BAC) support via a ServiceNow catalog. Only DACs can view the service offerings since it is expected that your users go through the access protocols you have in place for your secured areas.
Communications Services, in conjunction with Cox Communications of Santa Barbara, provides cable television service to campus faculty, staff, departments, and common areas in Campus Housing.
This section covers cable T.V., cellular, telephone, and two-way radio services, all managed by UCSB Communication Services.
Communications Services provides support for establishment of cellular services covered by University Policy G-46.
This section lists each IT department on campus.
The Campus Office of Software Licensing (COSL) coordinates site licenses and volume purchases of specialized software to provide discounted pricing. Volume licenses are negotiated either independently within our office or in coordination with other UC campuses.
Chief Information Officer Work Groups include: Application Development, Cloud Architecture, Identity Architecture, and more.
If you are using AWS (or want to start using AWS), you can link your AWS account to the UC/AWS agreement. A primary benefit is that you personally are not entering an agreement with AWS for your use of AWS for UCSB.
This sections provides an overview of the Letters & Science IT (LSIT) Knowledge Base: https://help.lsit.ucsb.edu/hc/en-us.
Connect provides UCSB’s messaging and collaboration services. The core components include e-mail, calendaring, and online collaborative drive storage, which are based on Google Workspace for Education.
Connect Sites, a website hosting and content management service, provides easy, self-editable content, simple web forms to create on the fly, and myriad advanced features available via plug-in "modules."
Here are some steps you can take to help secure your devices and your privacy while traveling.
The UCSB Data Warehouse houses the central repository of institutional data for reporting and analytics. It includes information from several transaction systems, including financial, payroll, human resources, space, and equipment. Users can access standard reports with EZ Access and customize queries with Hyperion.
Gateway Procurement System is an online purchasing system for campus purchase requests.
Gateway Management Console (GMC) allows you to set up an account string and manage roles for other financial systems.
This section covers the various ways in which to receive IT support and well as a full list of services.
ITS staff at North Hall Data Center (NHDC) will accept hard drives that UCSB customers wish to have destroyed and securely destroy them.
This section includes Information Security Articles, References, and Blogs.
The ITB is comprised of senior campus administrators and the Chair of the Academic Senate. Formed to address campus information technology reorganization or administration, the ITB makes recommendations to the Executive Vice Chancellor (EVC) and the Chancellor on campus priorities and strategic-plan development.
The IT Council reports to the IT Board and serves in an advisory capacity to facilitate effective IT decision making. Members of the IT Council will share the responsibility representing the larger IT community on our campus.
This is the UCSB IT Security section, which covers everything from security for students, faculty, and IT staff to how to report an incident, harassing or unwanted email, and a lost or stolen computer or device.
This page includes resources that will help guide faculty and staff on the necessary security software and best practices to protect their data.
As a member of the UC Santa Barbara IT professionals community, you are responsible for ensuring the securitization of data and other information technology property.
If you need to report an incident please go to our Report Harassing or Unwanted Email page, the Report Scanning, Hacking, and Other Hostile Activity page, or the Report a Lost or Stolen Device page.
A VPN, or Virtual Private Network, is an alternative to a truly private network, where someone completely owns the infrastructure (i.e., wires) between locations and no one else can use it. Typically a VPN is used when some part of the network path crosses a public network such as the Internet or, in the case of wireless, "airspace." A VPN may also be used to provide additional security on private networks. The VPN builds an encrypted "tunnel" through a public/private network which provides the necessary confidentiality (this prevents snooping), sender authentication (this prevents identity spoofing), and data integrity for secure access to private resources.
Congratulations to Kip Bates on his recent appointment to Associate Chief Information Officer (CISO).
Multi-factor authentication (MFA) makes it much harder for hackers to access your UC Santa Barbara information and accounts. Even if someone has stolen your passphrase, they will need a "second factor" - in most cases a temporary numeric code, to access your account. UCSB has partnered with Duo Security, a system that makes it easy for you enable MFA.
Communications Services and the Network Operations Center (NOC) provide planning and coordination resources for campus planners, architects, and engineers to support campus construction activities.
The Network Infrastructure Services section includes information about Advanced Connectivity Solutions, Ivanti Connect Secure Campus Virtual Private Network (VPN), Network Infrastructure Planning, and more.
The North Hall Data Center is a resource for hosting UCSB information technology systems across the Academic, Administrative and Research communities.
PeopleSoft Financials is a financial tracking system of core accounting transactions for Business and Financial Services.
This section contains news about the September Campus-wide Power Outage.
Qualtrics is a web-based collection tool used to conduct surveys, analyze responses, and perform data research activities. UCSB faculty, students, staff, lecturers, and career researchers can access a Qualtrics campus license for research and educational purposes.
Steps for students and faculty to take after discovering ransomware on their device.
Our way of life depends on critical infrastructure and the digital technology that operates it. The University takes steps to ensure the security of our infrastructure and systems, but cybersecurity is a shared responsibility, and everyone can take a few simple steps to make the Internet more secure!
You can connect with our Security Operations team at security@ucsb.edu.
Visit our IT Security at UC Santa Barbara page for more details.
BFB IS-3 Information Security (http://policy.ucop.edu/doc/7000543/BFB-IS-3) is the systemwide information security policy that was ratified in late 2018. The policy is supported by 9 standards and several interpretive guides. All IT staff should familiarize themselves with the policy and the standards. IT activity, especially the creation or update of shared services, must be conducted according to the policy.
The Servers and Large Data Storage section includes information about: Application Hosting, Data Warehouse, Hard Drive Destruction Services, and more.
The SiteImprove contract with UCOP provides a system-wide tool for testing web accessibility. All UC campuses can use the SiteImprove tool to test and monitor compliance with web accessibility standards.
Siteimprove is a third-party SaaS provider that helps content authors identify broken links, misspellings, ADA compliance issues, Search Engine Optimization (SEO), website analytics, and application or server response.
Smartsheet is a software as a service application for collaboration and work management. It is used to assign tasks, track project progress, manage calendars, share documents, and manage work, using a spreadsheet-like user interface. Smartsheet supports GANNT, KANBAN, and other views, integrations with Google, Office and other products, Android and IOS clients. There are over 400 UCSB accounts in SmartSheet and the tool is used extensively for campus IT projects including the Connect email migration and NHDC improvements.
The Special Purpose Tools section includes information about: AP Folio Academic Personnel Case Processing, AWS, DUELS, and more.
Hosts in the "ucsb.edu" domain can acquire SSL certificates.
The following SSL certificate types are available for ucsb.edu domains through our enterprise agreement with InCommon: Standard, Wildcard, and Subject Alternative Name (SAN or multi-domain). Certificate use is free to departments.
This section includes information on a variety of student services, including MyBARC, cable T.V., eGrades, student printing, and more.
This section includes instructions for how to contact IT support as well as learning and development resources including the UC Santa Barbara Learning Center and LinkedIn Learning (formerly Lynda.com).
This section includes various resources for technical training, including the UC Santa Barbara Learning Center, AWS Training & Certification, the Central IT Knowledge Base, LinkedIn Learning, and the Microsoft Virtual Academy.
Communications Services manages access to the UCSB 800MHz radio frequencies. Two-way radios are an important part of the campus's life safety services. To avoid interference with those services, departments must consult with Communications Services before purchasing any two-way radios or bringing them onto campus for use.
UCSB ETS, partnering with a commercial Video Surveillance provider, can deliver a managed, supported, scalable, and cost-efficient “one-stop” Video Security as a Service (VSaaS). It provides 24/7/365 access to a web portal with videos recorded from cameras installed at your location for searching, viewing, and downloading.
Here, you'll find everything you need to find answers related to all things IT at UCSB in a clean, easy-to-follow format that reflects our brand. The new site provides a clear message of what we do and where our value lies in serving as a resource and catalyst to support UCSB's mission of research, teaching, and community service by delivering IT infrastructure and enterprise application services.
Wireless network connectivity is provided via the "UCSB Wireless Web," "eduroam," and "UCSB Secure" networks available at the locations listed below. Faculty and staff (including pre-hire), students and associates with a UCSBnetID can use this network. For Frequently Asked Questions and additional information, please see the wireless FAQ.