Overview
A VPN is a Virtual Private Network. A VPN is an alternative to a truly private network, in which someone completely owns the infrastructure (i.e., wires) between locations and no one else can use it. Typically a VPN is used when some part of the network path crosses a public network such as the Internet or, in the case of wireless, "airspace." A VPN may also be used to provide additional security on private networks. The VPN builds an encrypted "tunnel" through a public/private network which provides the necessary confidentiality (this prevents snooping), sender authentication (this prevents identity spoofing), and data integrity for secure access to private resources.
A VPN client allows you to "tunnel" all of your traffic to UCSB over an encrypted, authenticated link that terminates on campus at our VPN server. The VPN server decrypts your traffic and forwards it to its original destination, but it changes the source address of your traffic from your ISP-assigned address to a UCSB-assigned address. This way, all of your traffic appears to be coming from on-campus and may not be limited by internal Internet firewall rules.
What You Need
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A UCSB NetID with a valid affiliation (see FAQ for details)
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At least one device enrolled with UCSB MFA (Duo Security)
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A network connection (for example: cable modem, DSL)
- A UCSB-customized VPN client for your machine configured with:
- UCSB Remote Access
- Server name: https://ps.vpn.ucsb.edu/ra
- Click here for download links and instructions for your OS.
Request Information
Read installation and usage instructions. If you have VPN questions or need help troubleshooting, contact support via the methods below.
Support
For VPN questions, troubleshooting, and support please contact the ITS Service Desk.
- For Immediate Assistance: Call the ITS Service Desk at (805) 893-5000 (or x5000 from a campus phone). The ITS Service Desk is available Monday through Friday from 8:00 AM to 8:00 PM.
- Live Chat: Visit ithelp.ucsb.edu and click the chat icon in the lower-right corner of your screen.
- General Inquiries: Email the service desk at techhelp@it.ucsb.edu. (Please note: Email responses may be delayed. For urgent VPN issues, please call or chat).